Retail Terms & Conditions

Postage
Postage is free for all orders throughout the UK, including Northern Ireland. All items are sent via Royal Mail or Royal Mail Parcelforce and should arrive within 2-4 days, however Royal Mail terms state that items may take up to 28 days for delivery. Next day delivery will be delivered next 'working' day and applies to order placed before midday. Next day delivery cannot be guaranteed to UK highlands and islands.

Non-UK Customers
At this time we are only able to supply to customers within the UK via the website. We are happy to supply customers worldwide, but please contact us to discuss your requirements.

VAT
At this time we are not registered for VAT, therefore no VAT is charged nor reclaimable on any item

Ordering & Payment for Goods
Orders may also be placed via phone or email and paid via credit/debit card or via bank transfer.

Discount Codes
Unless otherwise stated, voucher codes may only be used once and will expire 6 months from the date of issue.

Goods 'Out of Stock'
Any items out of stock at the time of ordering will be sent as soon as they come back into stock. Should items be out of stock, we shall endeavour to inform you of the expected delay time. If there is to be a significant delay in us receiving new stock we may refund you via the original payment method and advise you as such.

Returns
If not completely satisfied with your purchase, items may be returned for a full refund within 14 days of receipt. Please note that unless items are wrongly described or faulty, refunds will not include any return postage costs. Your refund will be credited via your original payment method.
Items should be returned to ‘Westgate Supplies Ltd, Westgate Carr Road, Pickering, North Yorkshire, YO18 8LX’. In order for us to process your refund, please enclose your original (not a copy) invoice with any items returned. Unwanted goods must be returned in a fully resaleable condition.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

For any other queries please do not hesitate to contact us:

Telephone: 01751 472127 (24hr)
Email: info@online-emporium.co.uk
Post: Westgate Supplies Ltd, Westgate Carr Road, Pickering, North Yorkshire, YO18 8LX

Registered Office
Our registered office address is:
PAH Enterprises
75 Love Lane
Whitby
North Yorkshire
YO21 3LQ